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Role Overview

‍We are seeking a Platform Support Engineer with 1-3 years of experience to support clients in the integration journey with our platform through OCPI (Open Charge Point Interface). The ideal candidate will have a background in working with tech companies and exposure to APIs. Experience in the EV industry is a huge plus but not mandatory. Experience with issue tracking systems. This role offers a significant opportunity to work in the booming EV sector.

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Key Responsibilities‍‍

● Technical Support - Provide expert technical support to clients during OCPI platform integration.

●  Issue Resolution - Troubleshoot and resolve platform integration and functionality issues effectively.

●  API Guidance - Assist clients in understanding and using APIs for seamless integration with Ionage's platform.

●  Collaboration - Work closely with the development team to address and resolve technical challenges.

●  Documentation - Record and communicate technical issues and solutions clearly to clients and internal teams.

●  Client Satisfaction - Maintain positive client relationships through high-quality support.

●  Industry Knowledge - Stay updated on OCPI and related technology developments to enhance support expertise.

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Qualifications

●  Bachelor’s degree in Computer Science, Information Technology, or a related field.

● 1-3 years of experience in a technical support or similar role within a tech company.

● Technical Proficiency-

     • Exposure to API integration and troubleshooting.

     • Proficiency in any development language (e.g., Python, Java, JavaScript).

     • Knowledge of SQL and JSON.

     • Strong problem-solving skills and attention to detail.

     • Excellent communication skills, both verbal and written.

     • Understanding of OCPI is a huge plus but not mandatory.

     • Experience in the EV industry is a plus but not required.

How to  apply

●   Click on Apply Now and you will be redirected to your default email account or email us to careers@ionage.in

●   Add subject - Your Name | Role Name

●  Write a cover letter ( 300-400 words ) and attach your resume ( feel free to provide necessary links showcasing your work LinkedIn / Github / Behance / Dribble etc.,)

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